Clinicians save
10+ hours a week.
Give clinicians their evenings back. Progress notes draft themselves, CYBER packets render from the chart, and every session leaves an audit trail.
Claims paid without paper. Denials caught before they submit. Zero paper CYBER packets. One HIPAA-aligned runtime for the full rhythm of a behavioral-health org — clinical, scheduling, authorizations, billing, compliance, and an on-call AI team.
Seven surfaces.
One shared runtime.
Behavioral-health orgs run on eight tools that don't talk to each other — a chart, a scheduler, a portal, a biller, a spreadsheet, an inbox, a phone, and a group text. CounselCore replaces the stack with a single operating system where every surface shares state, permissions, and audit trail. Documentation, scheduling, authorizations, billing, compliance, and an on-call AI team — one login, one source of truth, one HIPAA-aligned data plane.
Clinical
Documentation is the tax clinicians hate most. CounselCore's Clinical surface writes the first draft — grounded in the session, the treatment plan, and the payer's language — so clinicians edit instead of author. Every note is versioned, signed, and audit-linked before it hits the chart.
- AI-drafted progress notes
- Signature + version chain
- Treatment-plan alignment
- Payer-language compliance
Neural
Governed AI team-mates work alongside your staff — Nova drafts, Ivy triages inbound referrals, Sage audits compliance, Sentinel watches for drift, Guardian gates PHI. Every action logged, every model boundary enforced.
- Nova · drafting
- Ivy · triage
- Sentinel · watch
- Guardian · PHI gate
Scheduling
Multi-location calendars that understand availability rules, telehealth links, insurance eligibility, and county coverage. No-show detection auto-triggers a billing hold and a re-engagement task — so slots don't leak revenue.
- Availability rules
- Telehealth links
- No-show → billing hold
Authorizations
Direct PerformCare / CYBER integration turns a 40-minute packet into an 8-minute click-through. Expiration watch pings supervisors 14 days out and pre-fills the renewal — before the auth lapses and the session becomes unbillable.
- CYBER / PerformCare live
- Expiration watch (14d)
- One-click renewal packet
Compliance
Every PHI touch is written to a SHA-256 hash-linked audit chain. Multi-tenant isolation, Argon2id passwords, MultiFernet at-rest encryption, and continuous Sentinel probes mean the HIPAA answer is always 'show me the log.'
- Hash-linked audit chain
- Multi-tenant isolation
- Argon2id + MultiFernet
Billing
Draft → Submit → Process → Paid is one pipeline, not four tools. ERA auto-applies to the right claim, denials route to a triage queue with the fix suggested, and the aging report is a single query — not a spreadsheet export.
- 837/835 pipeline
- ERA auto-apply
- Denial triage queue
- Aging in real-time
Nexus
When your caseload is full, Nexus routes to a partner org with capacity in the right county — de-identified until they accept. The behavioral-health system finally has a routing layer, not a phone tree.
- Cross-org referrals
- PHI-sealed until accept
- SLA countdown
- Two-way accept / decline
One runtime replaces the legacy stack.
Point EHRs handle documentation. Portals handle authorizations. Spreadsheets handle everything else — until they don’t. CounselCore consolidates the surface so nothing falls through the seams.
Comparison is category-level and reflects capabilities typical of each stack pattern. Individual products vary; ask us for a line-by-line evaluation against a specific vendor in your RFP.
The runtime, in motion.
Scroll through five moments in a normal day on CounselCore. Every module shares state, permissions, and a hash-chained audit trail.
Draft the note, sign it, done.
Sage listens to session structure, drafts a compliant progress note, and hands you the pen. Nothing persists until the clinician signs off. The PHI vault wipes on lock.
Four planes.
One HIPAA runtime.
CounselCore separates concerns the way regulated infrastructure demands: data, AI, governance, and portal reach — each isolated, each observable, each auditable.
- AES-256 MultiFernet encryption at rest
- Rotating envelope keys · per-org key derivation
- Session-scoped PHI vault · auto-wipe on lock
- Multi-tenant strict isolation
- Sage · Nova · Ivy — 24/7 on-call AI team
- PHI-safe content firewall on every output
- Clinician sign-off required before persist
- Model-agnostic · swap providers without downtime
- SHA-256 hash-chained audit trail
- Argon2id password hashing (memory-hard)
- WAF + CSP guardrails on every request
- Break-glass access with dual-approval
- NJMMIS · PerformCare · CYBER live adapters
- AmeriHealth Caritas payer ecosystem
- State-by-state expansion framework
- Webhook-backed sync with retry & audit
A network
of trusted orgs.
When your caseload is full, Nexus routes a referral to a partner organization that has capacity, credentials, and county match — de-identified until the target accepts. No spreadsheets. No phone tag. No stalled clients.
NJ is our first live state — running with NJMMIS and PerformCare / CYBER (an AmeriHealth Caritas company) — and the routing engine is state-agnostic. Each state's Medicaid + behavioral-health portal plugs in through a swappable adapter. Providers, service codes, and payer specifics are tuned per-tenant.
Tell us where you operate and we’ll queue your org for the next state we light up. First waitlist seats get onboarding priority and pricing lock.
HIPAA-grade by default.
Not by policy alone.
Argon2id passwords
OWASP-baseline hashing with automatic legacy-hash upgrade on login.
PHI encrypted at rest
MultiFernet AES-256 with online key rotation. Zero plaintext PHI in the DB.
Multi-tenant isolation
Every query scoped by organization_id. Demo/test tenants tagged and firewalled.
Audit chain-of-custody
SHA-256 hash-linked audit rows. Any tamper breaks the chain.
WAF + CSP tightened
Strict Content-Security-Policy, per-route rate limits, HTTPS-only cookies.
Sentinel health checks
Continuous background probes with TTL-indexed history for postmortems.
“We closed our billing gap in six weeks and cut CYBER packet prep from an hour to five minutes.”
Built by clinicians who ran a NJ Medicaid behavioral-health practice. Every module in CounselCore exists because we needed it to run our own org — the platform is the outcome of ten years of shadow work behind Medicaid paperwork, portal packets, and CYBER renewals.
See the runtime
in ten minutes.
Live demo with real workflows. No sales call required. Or ask for a private sandbox seeded with your org shape.